This Privacy Policy explains how Spotless Spaces processes personal data when you use the website, make an inquiry, request a quote, or arrange move-in or move-out cleaning services.
We may collect identification and contact details, property and access information, booking preferences, service scope details, payment-related information, and communications you send to us. Where relevant, we may also process condition photos provided for quotation or planning purposes, as well as basic technical data from website use.
We receive data from website forms, email, telephone calls, and other direct communications. We may also obtain information from appointment coordination, service visits, and records created during the handling of a request, quote, or completed cleaning service.
Cookies may include essential cookies needed for site operation, preference cookies that remember settings, and analytics or similar cookies that help us understand how the site is used. We do not rely on cookies to collect more data than is needed for these purposes.
You may manage cookies through your browser settings and, where available, through any cookie notice or preference tool shown on the site. Disabling some cookies may affect site functions, form handling, or preference storage.
Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and keep processing limited to what is relevant for the service relationship.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.
Subject to applicable law, you may have rights to access your data, request correction of inaccurate information, ask for deletion, object to certain processing, and request restriction of processing in appropriate cases. You may also raise concerns with the competent data protection authority.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or action you are asking about. We may need additional information to verify the request and to respond in a lawful and secure manner.
We keep personal data only for as long as needed to handle inquiries, prepare quotes, perform services, manage payments, maintain business records, or meet legal obligations. When data is no longer required, we delete it or anonymise it where appropriate.
The current version applies from the date it is published on the website. If a change is material, we will take reasonable steps to make it visible through the site or other appropriate communication channels before or when it takes effect.
We use personal data to respond to inquiries, assess property scope, prepare and confirm quotes, coordinate appointments and access, carry out cleaning services, manage payments and invoices, maintain business records, improve website reliability, and comply with legal obligations.
We may share personal data with service providers that support website hosting, communications, administration, payment processing, or record management. Where a third party processes data on our behalf, it is expected to use the data only for the agreed purpose and under appropriate confidentiality and security obligations.
We may share personal data with courts, regulators, tax authorities, or other public bodies where disclosure is required by law, necessary to defend legal claims, or needed to comply with a lawful request.
